Privacy Policy

Our Commitment to Protecting the Privacy of Your Personal Information.

National Privacy Principles: From 20 May 2002, we have applied the Australian National Privacy Principles set out in the Privacy Act 1988 to the way we collect, use, store, disclose and destroy your personal & sensitive information.

What is Personal Information?

This is information about individuals where the individual can be identified. It may include information such as your name, contact details, age, insurance history or financial details.

What is Sensitive Information?

This is a particular kind of information and includes information about an individual’s health; racial or ethnic origins; membership of political, professional or trade associations; political opinions or philosophical or religious beliefs; criminal record; or sexual preferences.

What do we do with the personal and sensitive information we collect?

Unless you tell us not to, we may disclose this information to other organisations where we believe it is necessary to assist us and then in providing their services. Recipients will typically be insurers, re-insurers, other insurance intermediaries, employers, health workers, investigators, lawyers, loss adjuster and our related companies. These organisations in turn may need to disclose the information to other such parties, but we limit their use and disclosure to the purpose for which we supplied it (unless you or we consent).

We also use the information for administrative purposes such as processing applications for insurance.

We may also use your information to let you know about our range of products and services unless you advise otherwise.

Law may sometimes require us, such as under legislation or by court order, to disclose some of your personal information.

If you do not provide the required information, it may not be possible to provide appropriate products or services to you.

We take reasonable steps to ensure that whenever we collect, use or disclose personal information it is accurate, complete and up-to-date.

What you are required to do; If you provide us with personal information about other individuals, we rely on you to have made them aware that you will provide their information to us, the purposes for which we use it, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent of the above. If you have not done these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the agreed purposes.

Where relevant, you must meet the requirements of the National Privacy Principles when you collect, use and handle information on our behalf.